In the face of increasingly common (and costly) cyberattacks, many organizations have focused their security investments largely on technological solutions. However, in many cases, attacks rely not on an outsider’s ability to crack an organization’s technical defenses, but rather on an internal employee knowingly or unknowingly letting a bad actor in. But what motivates these…
Business-to-business selling used to rely primarily on face-to-face meetings. Even before the pandemic, many interactions were shifting to digital; during the pandemic, video meetings have become the norm. As companies look toward the future, they must reassess the role of personal selling in finding new customers and expanding sales to existing clients. In-person meetings between…
When it comes to leadership development, the business case for investing in the “best” given limited organizational resources appears straightforward: Individuals who have a demonstrated track record of success deserve to be recognized, right? They also seem like sure bets who will benefit the most from development opportunities because they have the requisite experience and…
Authenticity is important at work, but sometime’s it’s challenging to identify and maintain. Plus, what if the authentic emotions you’re feeling conflict with the message you’re trying to convey to colleagues or employees? When is it useful to lean into authenticity, and when is inauthenticity actually a better strategy? Research on how people perceive authenticity…
Sometimes it doesn’t matter how well you’ve planned beforehand—your business project is hitting rocky waters and is in danger of failure. A…
A Renault R&D center holds innovation competitions with a twist: In addition to allowing employees to say whether they like prospective ideas, it allows them to volunteer to help pursue an idea if it gets the green light. After the competition ends, the successful inventor can get in touch with some or all the people who…
“Playing politics” is common at work, but many women (and men) shun it because they feel their work should speak for themselves, or because it feels like just one extra thing to do. But the authors of this article, who are leadership coaches, argue that it’s necessary for women if they want to get ahead —…
Covid has been the perfect storm for feeling out of control. The disease itself is unpredictable, and the portentous variants only add to this mix of uncertainty and fear. The re-opening of offices was a clear step toward a return to normalcy — the soothing possibility of routine and regularity. But the return-to-office delays necessitated…
The use of digital technologies in clinical decision-making has received the most attention. But they also have the potential to help hospitals make better decisions in many areas of operations. Research and hospitals’ experiences show that they can make a big difference in such areas as the management of the patient flow, staffing, scheduling, and…
Many professionals spend most workdays laboring at medium intensity. In contrast, elite endurance athletes spend most of their time working at extremely low intensity — running so slowly it almost appears lazy — and a little time training at extremely high intensity. They reject medium-intensity work, because it has limited payoff. Professionals can learn from…
