Business

Cultivate a Trans-Inclusive Workplace

September 15, 2020 Katina Sawyer, assistant professor at the George Washington University, says transgender workers continue to be overlooked even as organizational diversity initiatives become more widespread. Her research shows that many trans employees experience ongoing discrimination, from microaggression to job loss. Sawyer shares effective formal policies and details the informal ways managers can make…

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Is Happiness at Work Really Attainable?

September 15, 2020 Simón Cohen, founder of Henco Logistics, transformed a small Mexican logistics company into a major player within the industry. Cohen credits the firm’s focus on employee happiness as the key ingredient to its success — an approach he developed following a personal crisis. Cohen and Harvard Business School professor Francesca Gino, author…

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Embrace a Little Chaos When Innovating Under Pressure

Johannes Mann/Getty Images The Covid-19 crisis has put many product development teams in a tough bind: they’re being asked to rapidly accelerate their processes, but research shows that extreme time pressure often stifles creative work. Best practices for innovation emphasize upfront coordination and synchronization, all of which take time and can’t be rushed. Is it really possible for…

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Is CEO a Two-Person Job?

lessydoang/Getty Images When Netflix announced this summer that it was elevating Chief Content Officer Ted Sarandos to co-CEO, sharing the title with founder Reed Hastings, the move cut against conventional wisdom. Salesforce.com, SAP, and Oracle all had abandoned co-CEO structures within the last year, leading The Wall Street Journal to ask: “Co-CEOs Are Out of Style. Why Is Netflix Resurrecting the…

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Why Hasn’t Apple Pay Replicated AliPay’s Success?

VCG/Getty Images Even before Covid-19, mobile payment platforms were experiencing a boom in the U.S. and China. Apple Pay (U.S.) and Alipay (China) have radically changed the way people transact, offering secure, contactless payment options through mobile phones. Though both platforms are growing, Alipay is outperforming its U.S. peer: As of late 2019, Bain &…

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4 Strengths of Family-Friendly Work Cultures

Images By Tang Ming Tung/Getty Images In these difficult times, we’ve made a number of our coronavirus articles free for all readers. To get all of HBR’s content delivered to your inbox, sign up for the Daily Alert newsletter. As Covid-19 grew into a pandemic, Michael Schaffer, a father of three in a dual-working household,…

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What Are Your KPIs Really Measuring?

Jeffrey Coolidge/Getty Images No CEO doubts the importance of measuring their company’s performance properly. Yet the executive teams I’ve assisted over more than 25 years generally struggle to engage with the challenge. As one CEO put it to me, “when we get to corporate KPIs their eyes glaze over.” Or, as another said “they [the…

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