Four Practices Your Organization May Need to Lead Its AI Transformation Even as the pandemic has accelerated transformation in many aspects of business, artificial intelligence (AI) has advanced over the past two years with notable speed. As more leaders recognize and rely on AI’s utility in uncovering and scaling data-driven insights and freeing their workforce…
Our beliefs about how we feel we need to “show up” for others can lead to extreme collaborative overload and burnout. For example, a desire to help others can lead us to jump into a project or debate without being asked. A need for status can prod us to drive collaborations back to ourselves. And…
From Amazon Prime to Panera Bread’s Unlimited Sip Club, loyalty programs have become commonplace in a wide variety of industries. However, despite their popularity, it’s not always clear whether these programs are actually profitable. The authors analyzed data from 24,000 customers at a large Asian retailer to explore the various factors that can drive a…
The Communist Party softens its fiery rhetoric towards the tech industryTHE CHINESE COMMUNIST PARTY has exhibited a high tolerance for the excruciating pain felt by investors in China’s biggest technology companies. The firms’ sins ranged from throttling smaller competitors and mistreating workers to hooking young minds on video games. After forcing Didi Global to delist…
MOST MULTINATIONAL companies can live without Russian customers. Living without Russian commodities would be much harder. On March 15th the European Commission announced new economic constraints on Russia, including a ban on exports of European luxury items and cars—the definition of an essential good is, after all, in the eye of the oligarch. But the…
Russian deviousness makes it more daunting stillWITH UNPRECEDENTED sanctions come unprecedented compliance challenges. Western banks and companies hoping to navigate the morass are, at least, getting some help from the Office of Financial Assets Control (OFAC), which oversees most American measures. It has published answers to 62 “frequently asked questions” about those against Russia. But…
“WeCrashed” turns a corporate tale into a popcultural eventSURFING BETWEEN team-building exercises. Tequila shots in meetings and pot on private jets. Barefoot strolls around New York. Adam Neumann’s quirks have been familiar to readers of newspapers’ business pages since 2019, when WeWork, the workspace provider with tech aspirations that he co-founded, reached a private valuation…
THE FAMILIAR exerts a powerful subliminal appeal. The “name-letter effect” refers to the subconscious bias that people have for the letters in their own name, and for their own initials in particular. They are more likely to choose careers, partners and brands that start with their initials (Joe becomes a joiner, marries Judy and loves…
SILICON VALLEY feels like a college reunion these days. As covid-19 restrictions are lifted across America, tech-bros (and the occasional tech-gal) who have not met in person in ages are high-fiving each other all over the place. Firms from Alphabet to Zynga are urging workers back to the office. Venture capitalists are flocking back from…
The war in Ukraine has got people glued to their screens“IT MAY NOT be good for America, but it’s damn good for CBS,” said Leslie Moonves, the TV network’s then boss, of Donald Trump’s presidential candidacy in 2016. Ratings soared under Mr Trump, and slumped when he left the stage. Now war has people tuning…