Lily White

Customers’ “emotional data” can be hacked, and no one is checking if the apps workWHEN CAROLINA ESCUDERO was severely depressed, going to a therapist’s office became hard to face. So she joined BetterHelp, a popular therapy app. She paid $65 each week but spent most of her time waiting for her assigned counsellor to respond.…

Come to ChinaINVESTORS ARE still speculating about exactly what Didi Global, a ride-hailing giant, did to draw the ire of Chinese regulators. Some say it foolishly pushed forward with its $4.4bn initial public offering (IPO) in New York despite being told by officials to delay the listing. Others suggest it stole the thunder from leaders…

The trial of Elizabeth Holmes contains lessons for decision-makers of all kindsEARLY ON IN “The Inventor”, a documentary about Elizabeth Holmes, the founder of Theranos, she talks about her childhood-reading habits and her interest in what makes a great leader. “So much changes in our society technologically but as humans we don’t change a lot,”…

CAR-BUYERS are getting behind the wheel of an electric vehicle (EV) in ever greater numbers. As battery costs tumble, prices are falling. Compared with internal combustion engine (ICE) cars, which can be a pain to drive and service, electric cars are a thrillseeking motorist’s dream. But the shift to EVs is about more than driving…

THE OFFICE used to be a place people went because they had to. Meetings happened in conference rooms and in person. Desks took up the bulk of the space. The kingdom of Dilbert and of David Brent is now under threat. The pandemic has exposed the office to competition from remote working, and brought up…

More women are climbing the corporate ladder. But more are also dropping off itWOMEN IN BUSINESS have broken three records of late. The number of female bosses at the helm of Fortune 500 companies in America is at an all-time high of 41. In 2021 CVS Health, the country’s fourth-biggest firm by revenue, became the…

The world of music has changed in the last 10 to 20 years in such a vertiginous way that some still try…

MOHAMMAD BARKINDO, secretary-general of the Organisation of the Petroleum Exporting Countries (OPEC), reflected upon the dramatic geopolitical developments of the past few weeks as he addressed a ballroom in Houston this week. Thousands of oil executives have gathered in the world’s petroleum capital for CERAWeek, an energy conference organised annually by S&P Global, a financial-information…

Mariah Carey’s seasonal ubiquity illustrates the new economics of musicTHE BATTLE to be top of the charts on Christmas Day has been won in recent years by the likes of Taylor Swift, Ed Sheeran and Ariana Grande. But lately these singers have faced competition from an unexpected source: the 20th century. Despite the best efforts…

LONG BEFORE the invention of stakeholder capitalism, a core principle—that the interests of customers, employees and society should be as high or higher than those of shareholders—was carved into the plaster at Johnson & Johnson’s head office in New Brunswick, NJ. “Our Credo” as J&J calls its mission statement, dates back to 1943, when it…