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Well before the Covid-19 pandemic struck, electronic health records were the bane of physicians’ existences. In all too many cases, EHRs seemed to create a huge amount of extra work and generate too few benefits. The pandemic has made the deficiencies of these systems glaringly apparent. This article discusses how EHRs should be transformed so…

At many companies, there is a disconnect between public statements or commitments to fight racism and the daily employee experience. To adequately respond to the current uprisings, leaders must reckon with the Black experience inside their workplaces. Acknowledge that whether intended or not, Black employees have experienced harm in the form of discrimination and racism.…

June 02, 2020 Frances Frei, professor at Harvard Business School, says that trust, empathy – and even a bit of tough love – are all essential ingredients to strong leadership in today’s world. Successful managers focus on the effect they have on others, not themselves. They also define a strategy and create a culture that…

As more and more of us work remotely, we may find that we’re getting less feedback than we’d get in an office environment. In the absence of regular feedback, we can start to make up stories that undermine our self-confidence and security. When you start to think to yourself, “I’m not hearing much from my boss……

Process reengineering was a massive trend in the 1990s. By focusing on improving either cost, quality, or service, a company could gain benefits in all three categories. Today, the principles that underpin process reengineering can be applied anew, with safety as a core category to improve that will carry benefits across multiple other dimensions. By…

Amid the Covid-19 pandemic, three external forces have come together to create a perfect storm for American colleges: The cost of higher education has been skyrocketing, a new generation of digital technologies — such as mobile, cloud computing, machine learning, AI, AR, and VR — have matured, so immersive and personalized education can be provided…

As workers all over the globe continue to work remotely, they’re also feeling new levels of stress and burnout. Many could use some time off work, but with travel restrictions, feelings of guilt, unease about their position, and a general concern that the work won’t get done, they’re reluctant to take it. They become work…

The Handmaid’s Tale veered into bonus potboiler territory last week when June (Elisabeth Moss) beat ghastly Commander Winslow to a pulp with…

At 4.16pm on a baking Sunday afternoon in Leeds, Ben Stokes clattered the ball through cover for four. And so was secured…

Boris Johnson has been accused of “gaslighting” voters over the prospects of a Brexit deal after EU sources said the prime minister brought…